Customer Care

LIBERTY'S PROMISE TO YOU


At Liberty Chrysler Dodge Jeep Ram, customer care isn't just a department. It's the foundation of how we do business. This belief shapes every conversation, every recommendation, and every decision we make.

We believe the way you are treated when buying or servicing a vehicle matters just as much as the vehicle itself. That means listening first, communicating clearly, respecting your time, and giving you the information you need to make decisions with confidence.

As part of our mission, when you work with Liberty Chrysler Dodge Jeep Ram, you can expect the following:

YOUR RIGHT TO TRANSPARENCY

You deserve clear, honest information about pricing, vehicles, and financing along every step of the process. No confusing language, hidden surprises or unanswered questions. We explain your options clearly so you can make an informed decision.


YOUR RIGHT TO RESPECT

Your budget, timeline, and priorities are your own. We listen before we recommend, treat you with professionalism and courtesy, and respect the way you choose to make your decision.


YOUR RIGHT TO A STRESS-FREE EXPERIENCE

You control the pace. Whether you're researching, comparing vehicles or ready to purchase, our job is to help, not pressure. Take the time you need and our team will be ready to assist you when ready.


YOUR RIGHT TO EFFICIENT SERVICE

Your time matters. We commit to a smooth, organized, and efficient buying process, with clear communication at every step. We aim to get you what you need quickly, accurately, and without delays. When your car is serviced with us, we will keep you informed every step of the way, providing text, email and even video updates.


YOUR RIGHT TO CHOOSE HOW YOU COMMUNICATE

In person, by phone, text or email, we make it easy to communicate in the way that works best for you. We meet you where you're most comfortable.


YOUR RIGHT TO ASK QUESTIONS

There are no bad questions when it comes to your vehicle or your purchase. You deserve to understand your options before deciding, and our team is here to explain, clarify and help.


OUR PROMISE IN ACTION

Your Customer Bill of Rights defines what you should expect from us. From the way we communicate to the way we respect your time, every part of our approach is built around making your experience clear, comfortable and straightforward. These aren't just promises on a page. They define how we care for you before, during, and after your visit.

DRIVEN BY CUSTOMER CARE


At Liberty Chrysler Dodge Jeep Ram in Philadelphia, PA, our commitment to customer care extends through every part of your experience. Whether you're shopping for a new Chrysler, Dodge, Jeep or Ram vehicle, exploring pre-owned options, or visiting our service center, our team is here to provide clear communication, respectful service, and straightforward support. We're proud to serve drivers throughout Philadelphia and the surrounding communities with a dealership experience built around trust, transparency, and long-term relationships.